Customer Service Associate (Seasonal)

by Lisa | 2021-09-14

Exploding Kittens is a leading game and entertainment company with a mission to inspire people to connect, laugh, and play fun games in the physical world. After initially seeking to raise $10k through Kickstarter, Exploding Kittens’ campaign raised $8.7M in 30 days from 219,000 backers. To date, Exploding Kittens is the #1 most-backed project in Kickstarter history and the company has sold over 11 million games.

Started by former Xbox game designer Elan Lee and The Oatmeal’s founder Matt Inman, Exploding Kittens and its family of games recreates game night for a humorous and fun person-to-person experience. Today, there are over a dozen games and expansions available for purchase: Exploding Kittens, Bears vs Babies, You’ve Got Crabs, Throw Throw Burrito, On a Scale of One to T-Rex, Poetry for Neanderthals A Game of Cat & Mouth, Tacocat Spelled Backwards, A Little Wordy, as well as mobile app games Kitty Letter and Exploding Kittens, one of the top 30 premium games on both iOS and Android.

As we enter our busy holiday season, we are seeking hard-working, tech-savvy Customer Service Associates with superior communication skills to provide a winning customer service experience. Our Los Angeles based, remote Customer Service team is responsible assisting our consumers with a variety of questions and concerns in an efficient and timely manner via email.

This role is a seasonal position from October 2021 through the end of January 2022.

HOW YOU'LL CONTRIBUTE:
Resolve customer issues using critical-thinking and customer support skills
Maintain a calm and collaborative demeanor with all customers, colleagues, internal and external contacts
Multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries
Communicate procedures, policies and effectively manage expectations
Collaborate with team management and colleagues on a daily basis

WHAT WE NEED:
1 to 3 years of experience in a fast-paced customer service, account management, or e-commerce environment
Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner
Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions
Collaborative team player who is willing to take initiative to help create positive customer experiences by finding resolutions to complex problems
Experience with Zendesk and/or other CRM systems
Weekend availability and full availability during the holiday season

WHAT WE OFFER:
Paid sick leave
Monthly wellness benefit + complementary wellness subscriptions
Complimentary lunches on Fridays (where we play games together!)
Please apply directly at jobs.lever.co/explodingkittens. Make sure to include a PDF of your current resume along with a cover letter.

As an Equal Employment Opportunity employer we are committed to complying with all applicable laws providing equal employment opportunity to applicants and employees regardless of sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race (including protected hairstyles such as dreadlocks, braids and twists), religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression and/or the fact that an individual is transgender, transitioning or transitioned), color, ancestry, national origin, possession of a driver’s license, ancestry, physical or mental disability, medical condition, genetic information/trait/condition, marital or familial status, family care or medical leave status, registered domestic partner status, age, sexual orientation, military and veteran status, membership in military reserves, political affiliation, or any other basis protected by federal, state or local law or ordinance or regulation We consider all qualified applicants with criminal histories in a manner consistent with applicable local, state and federal “ban the box” and “fair chance” laws.

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